This session will explore Western Michigan University's innovative strategy for enhancing technology adoption among end users. By employing a user-first approach to skill-building for adult learners, the institution redefined how training is delivered and perceived. This approach not only empowers users to take charge of their roles and experiences but also ensures that training sessions are accessible and timely. This case study from a Liaison partner institution using Liaison TargetX and Liaison Centralized Application Service (CAS) on the Salesforce platform offers practical insights for higher education professionals facing similar challenges with technology adoption.

• Attend this session to learn how a shift in training strategy can significantly improve technology adoption and user proficiency.

• Expect to gain practical insights into implementing user-first training initiatives that cater to the unique needs of adult learners.

• Discover how Western Michigan University's approach to training has led to increased engagement, ownership, and proficiency with technology platforms, and how you can replicate this success within your institution.