This session will present how Year Up, a 3-step job training program with pathways that match the expertise corporate partners are seeking for their talent pool, has revolutionized its enrollment operations and outcomes. Their Agile approach and Scrum framework, integrated with User Experience (UX) research and design, all underpinned by a strong product mindset, have enabled the delivery of large-scale digital solutions that have significantly optimized and transformed their processes. This presentation is ideal for enrollment managers, digital transformation specialists, and anyone interested in applying Agile methodologies and UX design to improve operational efficiencies and outcomes.

• Attend this session to gain a comprehensive understanding of how combining Agile methodologies with user experience research can lead to significant enhancements in enrollment operations.

• Expect to gain actionable insights on applying these practices to achieve optimized processes and improved outcomes in your own organization.

• Discover the application of proven practices in identifying operational pain points and a strategic approach to prioritization, ensuring efforts are focused on the most impactful areas at the appropriate times.