Full Name
Michael Shaw
Job Title
Director Of Crm Operations
Institution, Association, or Company
Harper College
Speaker Bio
Michael Shaw is the Director of CRM Operations at Harper College, leading enterprise CRM strategy and adoption across more than 22 departments. Since 2023, he has guided a multi-year Salesforce and TargetX transformation to modernize the One Stop Center and strengthen data-informed decision making. He brings over 25 years of CRM and customer service leadership experience, including service as a U.S. Air Force veteran.
Speaking At
