Harper College strengthened its One Stop operations by centering its service model on Salesforce Case Management and leveraging the combined capabilities of TargetX and native Salesforce functionality. The unified platform allows staff to track all student engagements, including phone calls, chats, and walk-ins, while integrating Banner data such as financial aid and testing, TargetX event participation, application visibility from Admissions Processing, and group assignments from Admissions Outreach. Campus departments also use shared email communication tools, enabling staff to view and resend messages instantly. Together, these enhancements result in faster case resolution, stronger cross-department collaboration, and highly personalized student support.