Name
The End of the Linear Funnel: Mastering Behavior-Driven Personalization
Date & Time
Tuesday, June 9, 2026, 5:30 PM - 5:55 PM
Daniel Graves Jess Lanning Marcos Hernandez
Description

Personalization is the most fatigued buzzword in higher education marketing. While most institutions claim to personalize their outreach, many remain stuck in the era of "mail merge"—simply inserting a name into a generic template. This approach no longer resonates with Gen Z or Gen Alpha, especially because enrollment journeys no longer follow a predictable, linear funnel. Today’s prospective students move in and out of the process, influenced by stealth research, shifting personal circumstances, and digital touchpoints that happen long before they make contact. In this session, we will explore the next evolution of student engagement: behavior-driven personalization within a non-linear journey. Moving beyond static demographic data, we will demonstrate how to align marketing with actual student behaviors—such as website visits, email clicks, and stealth research patterns. Through detailed persona examples and quantitative campaign data, attendees will learn how to balance inbound and outbound tactics, utilize authentic voices (faculty, staff, and alumni), and time their outreach to transform a generic recruitment funnel into a responsive, student-centric journey.

Location Name
Harborside Ballroom D
Full Address
Baltimore Marriott Waterfront
700 Aliceanna St
Baltimore, MD 21202
United States